AI Adoption: C-Suite Loves AI Rollouts – But Employees Don’t

In what probably won’t come as a shock to anyone outside of corporate C-Suites, a recent study found that corporate executives think their companies’ AI rollouts are going swell, but rank-and-file employees think they’re kind of a mess. Here’s an excerpt from CIO.com’s article on the study:

Most company executives believe their AI rollouts have been successful, but they apparently haven’t asked their employees.  Nearly three quarters of executives surveyed by agentic AI company Writer believe their companies’ approach to generative AI is well controlled and highly strategic, with a similar percentage saying their companies have been successful in using gen AI over the past year.

But less than half of employees surveyed agree. The huge disconnect between executive and employee attitudes about gen AI have serious implications, with employee trust in AI and long-term adoption in doubt.

The article quotes Writer’s CEO as saying that both sides bear some responsibility for this perception gap – employees have to face the fact that they need to learn new skills to use AI tools effectively, while executives need to share their vision for AI transformation and focus on efforts to train employees.